Debt review clearance certificate
Paid your debts but still flagged as under debt review? A clearance certificate removes the flag. Here's how to get it.
- NCR-registered counsellors only
- Free, no obligation
- POPIA compliant
When can you get a clearance certificate?
- All debts in your plan are paid, except a home loan.
- Your home loan payments are up to date.
- You have paid-up letters from your creditors, or your counsellor can get them.
Common problems we help with
- Your debts are paid but the flag is still on your credit report.
- Your debt counsellor has closed, retired or stopped responding.
- A creditor won't send a paid-up letter.
- You need the certificate quickly for a home loan or car finance application.
Frequently asked questions
What is a debt review clearance certificate?
It is the official document a debt counsellor issues when you have paid all the debts in your debt review plan, except a home loan. It is sent to the credit bureaus and the National Credit Regulator so the debt review flag can be removed.
Do I need to pay off my home loan first?
No. Since the 2014 amendments to the National Credit Act, a clearance certificate can be issued when everything except your home loan is settled, as long as your bond payments are up to date.
My debts are paid but I am still flagged. What now?
Ask your debt counsellor for the clearance certificate and make sure every creditor has sent a paid-up letter. If your counsellor has closed or won't respond, another registered counsellor can help.
How long does it take?
Once all paid-up letters are in, the debt counsellor should issue the certificate quickly and upload it. The credit bureaus then update your record.